Cette politique est également disponible en français : Politique de confidentialité

Last updated: April 22, 2026

This Privacy Policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec Law 25 (Bill 64) — Act to modernize legislative provisions as regards the protection of personal information.

1. Introduction

Royal Stream IPTV Canada ("we," "us," or "our") is a Montreal-based IPTV streaming service operating at royalstreamiptv.com. We are committed to protecting the personal information you share with us and handling it responsibly, transparently, and in accordance with applicable Canadian and Quebec privacy laws.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, how long we keep it, and what rights you have over it. It applies to all visitors and subscribers of royalstreamiptv.com.

By using our website or subscribing to our services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

If you have any questions about this policy or wish to exercise any of your privacy rights, please contact our Privacy Officer at privacy@royalstreamiptv.com.

2. Privacy Officer

Under Quebec Law 25, every organization that collects personal information from Quebec residents must designate a Privacy Officer responsible for overseeing compliance with privacy legislation.

Royal Stream IPTV Canada has designated a Privacy Officer who is responsible for:

• Ensuring our data practices comply with PIPEDA and Quebec Law 25
• Handling privacy requests, complaints, and breach notifications
• Maintaining our confidentiality incident register
• Conducting and reviewing Privacy Impact Assessments (PIAs) when required
• Keeping this Privacy Policy current and accurate

Privacy Officer Contact:
Royal Stream IPTV Canada
Montreal, Quebec, Canada
Email: privacy@royalstreamiptv.com
General support: support@royalstreamiptv.com

We will respond to all privacy requests within 30 days of receipt. If additional time is required, we will notify you before the 30-day deadline.

3. Information We Collect

We collect personal information only when it is necessary to provide our services. The categories of information we collect include:

• Account information: Your name, email address, and password when you create an account or subscribe
• Billing information: Payment details processed through PayPal or Stripe (we do not store your full card number — payment processors handle this directly)
• Usage data: Information about how you use our website and streaming service, including pages visited, features used, and session duration
• Technical data: IP address, browser type and version, operating system, device identifiers, and time zone
• Communications: Messages you send us through support inquiries, forms, or email
• Cookie data: Preferences, session identifiers, and analytics data as described in Section 5

We do not knowingly collect sensitive personal information such as health data, government identification numbers, or financial account information beyond what is necessary to process payments through our approved processors.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide our service: Creating and managing your subscription account, processing payments, and delivering IPTV streaming access
• To communicate with you: Sending account confirmations, subscription renewals, service updates, and responding to your support requests
• To improve our service: Analyzing website usage patterns to improve performance, fix technical issues, and enhance user experience
• To ensure security: Detecting and preventing fraud, unauthorized access, and other harmful activity
• To comply with legal obligations: Fulfilling our obligations under applicable Canadian and Quebec law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We do not use your personal information for automated decision-making that would produce legal or similarly significant effects on you without human review. If this practice changes, we will update this policy and seek your explicit consent where required by law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate properly and understand how visitors use the site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function. These cannot be disabled without breaking core functionality such as login sessions and checkout.
• Analytics cookies: Placed by Google Analytics and Google Tag Manager to help us understand traffic patterns and usage. These are subject to Google's privacy practices and may involve data transfers to the United States (see Section 7).
• Payment cookies: Placed by PayPal or Stripe during checkout to secure payment sessions.
• Performance cookies: Placed by Cloudflare to manage security, speed, and traffic routing.

You can control non-essential cookies through your browser settings or through any cookie consent tool present on our website. Disabling analytics cookies will not affect your ability to use our service. Note that disabling essential cookies may prevent you from completing a purchase or logging into your account.

6. Third-Party Services

We use the following third-party services to operate royalstreamiptv.com. Each of these services may collect or process personal information as part of delivering their functionality:

• Google Analytics — Website traffic and usage analysis. Data may be processed in the United States. Google Privacy Policy
• Google Tag Manager — Tag and script management. Data may be processed in the United States. Google Privacy Policy
• PayPal — Payment processing. Data may be processed in the United States. PayPal Privacy Policy
• Stripe — Payment processing. Data may be processed in the United States. Stripe Privacy Policy
• Cloudflare — Content delivery network, DDoS protection, and DNS. Data may be processed in the United States. Cloudflare Privacy Policy
• WhatsApp (Meta Platforms) — We use WhatsApp as our primary customer support and service delivery channel. When you contact us or receive credentials via WhatsApp, your phone number, message content, and conversation data are processed by Meta Platforms, Inc. (USA). WhatsApp Privacy Policy
• Google Fonts — Our website loads fonts from Google's servers. This sends your IP address to Google's servers in the United States as part of each page load. Google Privacy Policy
• Hostinger — Our web hosting provider. Hostinger stores our primary server data in Canada, but as a company headquartered in Lithuania with global infrastructure, certain operational data (backups, control panel access, support systems) may be processed internationally. Hostinger Privacy Policy

We do not control these third-party services' privacy practices. We encourage you to review their privacy policies to understand how they handle your data.

7. Cross-Border Data Transfers

Royal Stream IPTV Canada is based in Montreal, Quebec, and our primary servers are located in Canada. However, several of our third-party service providers — including Google Analytics, Google Tag Manager, PayPal, Stripe, and Cloudflare — are headquartered in the United States and may process your personal information on servers located outside of Canada.

Under Quebec Law 25, we are required to inform you when your personal information is communicated outside of Quebec, and to take reasonable steps to ensure it receives a comparable level of protection.

Before sharing personal information with these US-based providers, we have assessed their data protection practices, including:

• The legal and regulatory environment of the country where they operate
• The technical and administrative safeguards they maintain
• Their contractual commitments to protect personal data

All of our third-party providers are established companies subject to US privacy regulations and maintain industry-standard security certifications. Where applicable, we rely on contractual safeguards such as data processing agreements to ensure your information is handled responsibly.

If you have questions about any specific cross-border data transfer, please contact our Privacy Officer at privacy@royalstreamiptv.com.

8. Data Storage and Security

Our primary account and subscription data is stored on servers located in Canada. However, some of your personal information may also be processed by our third-party service providers on servers located outside Canada, including in the United States — such as Google Analytics, PayPal, Stripe, Cloudflare, WhatsApp, and Google Fonts. These cross-border transfers are described in Section 7. We implement reasonable and appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission using HTTPS/TLS protocols
• Restricted access to personal information on a need-to-know basis
• Password hashing and account security controls
• Cloudflare-based DDoS protection and firewall controls
• Regular security reviews of our systems and practices

No security system is completely impenetrable. While we take strong precautions, we cannot guarantee absolute security of your data. In the event of a breach, we follow the notification procedures described in Section 11.

9. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with our legal obligations. Specific retention periods:

• Active subscriber accounts: Retained for the duration of your subscription.
• Cancelled or expired accounts: Retained for 24 months after your last subscription period ends.
• Payment records: Retained for 7 years in accordance with Canadian tax and financial record-keeping requirements (CRA).
• Support communications: Retained for 24 months from the date of last communication.
• Website analytics data: Identifiable analytics data subject to Google Analytics' default retention settings (14 months). Aggregated/anonymized data may be retained indefinitely.
• Confidentiality incident records: Minimum 5 years as required by Quebec Law 25.

Once the applicable retention period expires, personal information is securely deleted or anonymized.

10. Your Rights

As a user of our service, you have the following rights regarding your personal information.

Rights Under PIPEDA (All Canadian Users)

• Right of access: Request a copy of the personal information we hold about you.
• Right to correction: Request correction of any inaccurate or incomplete information.
• Right to withdraw consent: Withdraw consent to non-essential data processing at any time.
• Right to complain to the OPC: File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

Additional Rights Under Quebec Law 25 (Quebec Residents)

• Right to erasure: Request deletion of your personal information when no longer necessary, subject to legal retention obligations.
• Right to de-indexing: Request suppression of personal information published online through our services, where technically feasible.
• Right to data portability: Request your personal information in a structured, machine-readable format (JSON or CSV), where technically feasible.
• Right to know about automated decisions: Be informed if we make automated decisions using your personal information and request human review.
• Right to complain to the CAI: File a complaint with the Commission d'accès à l'information du Québec at cai.gouv.qc.ca or 1-888-528-7741.

To exercise any of these rights, contact privacy@royalstreamiptv.com. We will acknowledge within 5 business days and respond fully within 30 days. We may verify your identity before processing your request.

11. Breach Notification and Confidentiality Incident Register

A confidentiality incident occurs when personal information is accessed, used, communicated, copied, modified, or destroyed without authorization.

How We Respond to Incidents

• Assessment: We immediately assess the nature, scope, and likely consequences of the incident.
• Notification to authorities: If the incident presents a risk of serious injury, we notify the CAI within 72 hours as required by Quebec Law 25.
• Notification to affected individuals: We notify affected individuals without unreasonable delay by email.
• Containment and remediation: We take immediate steps to contain the incident and prevent recurrence.

Confidentiality Incident Register

As required by Quebec Law 25, we maintain an internal Confidentiality Incident Register recording: the date and nature of each incident, personal information involved, number of individuals affected, whether regulatory notification was made, and remediation steps taken. This register is retained for a minimum of 5 years and is available to regulatory authorities upon request.

12. Privacy Impact Assessments (PIA)

Under Quebec Law 25, we conduct a Privacy Impact Assessment (PIA) before implementing any new project, system, or technology that involves personal information. PIAs are conducted when:

• Implementing new software, platforms, or data systems
• Introducing new third-party service providers that will process personal information
• Launching new features or services that involve significant personal data collection
• Transferring personal information to a third party outside Quebec for the first time

PIAs are reviewed and approved by our Privacy Officer prior to implementation.

13. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@royalstreamiptv.com and we will delete the information promptly.

Users between the ages of 13 and 17 should have a parent or guardian review this Privacy Policy before subscribing.

14. Links to Other Websites

Our website may contain links to external websites not operated by Royal Stream IPTV Canada. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any website you visit before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. If we make material changes, we will notify you by email or by posting a prominent notice on our website at least 30 days before the changes take effect.

Your continued use of our services after the effective date constitutes acknowledgment of the updated policy. To cancel and request deletion, contact privacy@royalstreamiptv.com.

16. Contact Us

For privacy requests, data access, correction, deletion, or complaints:
Email: privacy@royalstreamiptv.com
Response time: within 30 days

For general support and account inquiries:
Email: support@royalstreamiptv.com
Website: royalstreamiptv.com

Business address:
Royal Stream IPTV Canada
Montreal, Quebec, Canada

If you are not satisfied with our response, you may escalate to:

• Quebec residents — Commission d'accès à l'information (CAI): cai.gouv.qc.ca — 1-888-528-7741
• All Canadian residents — Office of the Privacy Commissioner (OPC): priv.gc.ca — 1-800-282-1376