Legal Document

Refund & Returns Policy

At Royal Stream IPTV Canada, we stand behind the quality of our service. If you are not satisfied, we are here to help within our 7-day refund window.

Last updated: March 18, 2026 Jurisdiction: Canada 7-Day Refund Window

Overview

Royal Stream IPTV Canada is committed to providing the best IPTV experience in Canada. We offer a 7-day refund policy from the date of purchase under specific conditions outlined in this document.

Please read this policy carefully before making a purchase. By subscribing to our service, you agree to the terms of this Refund and Returns Policy.

Important: All refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period will not be eligible for a refund.

Refund Window

We offer a 7-day refund window from the date of your subscription purchase. Here is how the timeline works:

Day 1

Purchase date

Day 1–7

Refund eligible

Day 8+

No refund

Note: The 7-day window begins on the date of purchase, not the date you first used the service.

Refund Conditions

Refunds are only granted under the following conditions. Please review carefully before submitting a request:

Eligible for Refund

Service is completely not working after purchase
Technical issue that our support team cannot resolve
Duplicate payment charged for the same subscription

Not Eligible for Refund

Request submitted after 7 days of purchase
Service was delivered and is working correctly
Change of mind after accessing the service
Violation of our Terms of Service
Internet connection issues on your end
Incompatible device not listed in our requirements

How to Request a Refund

To submit a refund request, please follow these steps:

Contact our support team

Send an email to support@royalstreamiptv.com with the subject line "Refund Request"

Provide your order details

Include your full name, email address used at purchase, order number, and the reason for your refund request

Describe the issue

Provide a clear description of the problem you experienced, including any screenshots or error messages if applicable

Allow us to resolve the issue first

Our support team will attempt to fix the issue within 24 hours. If we cannot resolve it, your refund will be approved

Refund processed

Once approved, your refund will be processed within 5–10 business days to your original payment method

Refund Processing Time

Once your refund request is approved, please allow the following processing times:

Credit / Debit Card

5–10 business days depending on your bank or card provider

PayPal

3–5 business days to your PayPal account balance

Other Payment Methods

Up to 10 business days — processing time may vary by provider

Refund processing times are controlled by your bank or payment provider. Royal Stream IPTV Canada has no control over these timelines once the refund has been issued on our end.

Duplicate Payments

If you were charged more than once for the same subscription due to a system error, you are entitled to a full refund of the duplicate charge.

Contact us immediately at support@royalstreamiptv.com
Include your order number and proof of both charges (bank statement or payment receipt)
The duplicate charge will be refunded within 3–5 business days

No time limit applies to duplicate payment refund claims — these will be honored regardless of when they are reported.

Cancellations

You may cancel your Royal Stream IPTV Canada subscription at any time. Please note the following:

Cancellations do not automatically trigger a refund
Your service will remain active until the end of your current billing period
You will not be charged for the next billing cycle after cancellation
Refunds for cancellations are only available within the 7-day refund window

Cancelling your subscription after 7 days of purchase does not entitle you to a refund for the remaining unused period.

Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to our support team:

CompanyRoyal Stream IPTV Canada

Emailsupport@royalstreamiptv.com

Websiteroyalstreamiptv.com

Hours24/7 Support

LocationCanada

Our support team typically responds within 24 hours. For urgent refund requests, please include "URGENT" in your email subject line.

Royal Stream is the best IPTV service in Canada — 120,000+ live channels, sports & movies starting at $20/month. Serving Ontario, BC, Alberta & Quebec.